1. Digital Products

PDFs, downloads, online courses, subscriptions

All digital purchases are non-returnable and non-refundable once access is delivered (download link/shared access/OTP/login created), due to the nature of digital content.

• If you face an access/technical issue, contact us within 48 hours of purchase. We will provide support and, if we cannot resolve it, we may issue a refund at our discretion.
• In case of a wrong service/digital product delivered, contact us within 2 hours of purchase. We will provide support and, if we cannot resolve it, we may issue a refund.

2. Physical Products

Returns are accepted within 3 days of delivery.

Items must be unused, in original condition, with tags, accessories, manuals, and original packaging intact, along with the order ID/proof of purchase.

Returns are NOT accepted for:

• Gift cards
• Personal care / hygiene items (if opened)
• Customized / made-to-order items
• Items marked "Final Sale / Non-returnable" on the product page

3. Damaged / Defective / Wrong Item

For Physical Products:

Report within 24 hours of delivery with photos/videos and the order ID.

We will arrange a replacement or refund as applicable after verification.

4. Return Pickup & Shipping

For Physical Products:

• If reverse pickup is available, we will arrange it.
• If reverse pickup is not available, you may need to ship the item to us.
• Return shipping: Free for damaged/defective/wrong items; otherwise customer bears shipping costs.

5. Refunds

For Physical Products:

• After we receive and inspect the return, approved refunds are processed within 1–14 business days to the original payment method.
• Shipping/COD charges are non-refundable, unless the return is due to our error.
• For COD orders, refunds are made via UPI/bank transfer to details you provide.

6. Cancellations

• Orders can be cancelled before dispatch for a full refund.
• If cancelled after dispatch, it will be treated as a return (as per this policy).

7. Product-Specific Terms

Some products or services (digital or physical) may have specific cancellation/return/refund terms mentioned on the product/service page, checkout, invoice, or order confirmation.

In such cases, those product-specific terms will apply and override this policy to the extent of any conflict.